This Privacy Policy applies to all services on the JajaBet platform. By using the platform, you agree to the terms of this policy.
01. Introduction
JajaBet (https://jajabet.app) takes your privacy seriously. This Privacy Policy explains in detail what personal data JajaBet collects, why it is collected, how it is stored, and what rights you have over that data.
Earning the trust of millions of users in Bangladesh is at the heart of JajaBet's privacy policy. We do not collect data unnecessarily, and any data we do collect is used only for defined purposes.
In Plain Terms: Your data belongs to you. We only collect what is necessary to provide you with a better experience — nothing more.
02. What Data We Collect
JajaBet may collect the following types of information:
Information You Provide Directly
| Data Type | Example | When It Is Collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | At Registration / KYC Verification |
| Contact Information | Phone number, email address | At Registration |
| Financial Information | Mobile banking number, transaction history | During Deposit / Withdrawal |
| Verification Documents | NID copy, photo | During the KYC Process |
Automatically Collected Data
- IP address and device information (phone model, operating system).
- Browser type and version.
- Which pages were visited on the platform and for how long.
- Login time and date.
- Betting history and gaming activity.
03. Purpose of Data Collection
JajaBet uses your data for the following specific purposes:
- Account Management: Verifying registration, securing login, and protecting your account.
- Service Delivery: To facilitate betting, casino games, and financial transactions smoothly.
- Identity Verification (KYC): To prevent fraud and meet legal and regulatory obligations.
- Customer Support: For support and communication purposes.
- Platform Improvement: Analyzing user experience to improve our services.
- Bonuses & Promotions: Delivering relevant offers to you.
- Security Monitoring: To detect suspicious activity.
Important: JajaBet never sells your data or shares it with third parties for unsolicited advertising purposes.
04. Cookies & Tracking Technologies
JajaBet uses cookies and similar tracking technologies to ensure platform functionality and improve the user experience.
Cookie Types
- Essential Cookies: To maintain login sessions and enable core functionality. These cannot be disabled.
- Functional Cookies: To remember your preferences (language, theme).
- Analytics Cookies: To understand how the platform is being used. All data is fully anonymized.
You can manage cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.
05. Data Sharing Policy
JajaBet does not generally share your personal information with third parties. Exceptions may apply only in the limited circumstances outlined below:
Circumstances Under Which Data May Be Shared
- Payment Processing: Solely to process transactions with mobile banking platforms such as bKash, Nagad, and others.
- Legal Obligations: In response to lawful requests from government or regulatory authorities.
- Fraud Prevention: With fraud detection service providers — for security purposes only.
- Business Transfers: In the event of a business merger or transfer — you will be notified in advance.
JajaBet never sells or shares your data with advertisers, marketing companies, or any other unrelated third parties.
06. Data Retention Period
JajaBet retains your data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:
| Data Type | Retention Period |
|---|---|
| Account Information | For the duration of active account + 5 years |
| Transaction History | 7 years from the date of transaction |
| KYC Documents | 5 years after account closure |
| Support Conversations | 2 Years |
| Log Files (IP, Login) | 12 Months |
Once the retention period expires, data is securely deleted or anonymized.
07. Your Rights
As a JajaBet member, you have the following rights over your personal data:
Right to Access
The right to request access to the information we hold about you.
Right to Rectification
The right to request corrections to any inaccurate or incomplete information.
Right to Erasure
Request to have your data deleted under certain circumstances.
Right to Restrict Processing
Request to restrict the use of your data for specific purposes.
Right to Portability
The right to request a downloadable copy of your personal data.
Right to Object
Right to object to the processing of your data for specific purposes.
To exercise any of these rights, email us at support@jajabet.app. We will respond within 30 business days.
08. Security Measures
JajaBet maintains industry-standard security measures to protect your data. Our security framework includes:
- 256-bit SSL/TLS encryption — applied to all data transmissions.
- All data is stored on servers with AES-256 encryption.
- Regular third-party security audits.
- Automatic alerts for unusual logins or suspicious activity.
- Staff data protection training and access control management.
- 24/7 security monitoring system.
In the event of a data breach, JajaBet will promptly notify affected users and take all necessary steps as required by law.
09. Child Protection
JajaBet strictly prohibits the use of its platform by anyone under the age of 18. We do not knowingly collect any data from minors.
If we have reason to believe that a minor's data has been collected by mistake, we will immediately close the account and delete the information.
For parents: If your child has accidentally created a JajaBet account, please contact us at support@jajabet.app.
10. Changes to Privacy Policy
JajaBet may update this Privacy Policy from time to time — due to changes in our services, legal obligations, or security improvements. When significant changes are made:
- A notice will be sent to your registered email address.
- A notification will be displayed upon accessing the platform.
- The "Last Updated" date at the top of this page will be revised accordingly.
Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly to stay informed.
11. Contact & Inquiries
If you have any questions about our Privacy Policy or wish to make a request regarding your personal data, please reach out to us:
Email: support@jajabet.app
Support: Help Center — 24/7 Support in Bengali
Response Time: Usually within 2–3 business days
We take every privacy request seriously. Our dedicated team is always ready to respond to your queries promptly and to your satisfaction.